Program Manager, People Operations

Role Description

Dropbox is looking for a Program Manager within our People Operations, Rewards, and Technology team (PORT). You will join a talented team to deliver operational services, optimize people processes and ensure that Dropboxers have amazing experience throughout their career. Our best in class PORT team drives strategic HR program initiatives and delivers an excellent employee experience at a fast-growing global capacity. You will thrive working in a fast-paced and customer -focused environment to make an immediate impact and ensure best practices for compliance, effectiveness and efficiency.

Responsibilities

• Oversee the day-to-day operations of the global Contingent Workforce program.
• Serve as a primary point of contact for CW processes, escalations, and program-related questions from MSP.
• Partner with the MSP, suppliers, hiring managers, HR, Legal, Procurement, and other stakeholders to ensure consistent program execution.
• Monitor program processes, identify gaps and opportunities, and implement improvements that increase efficiency and reduce risk.
• Maintain and continuously improve CW policies, processes, documentation, and governance.
• Support reporting, compliance, and program performance tracking.
• Support ServiceNow enhancements and updates.
• You’ll work with Dropbox vendors to troubleshoot and resolve day to day issues/inquiries.
• You’ll develop and ensure standard HR operating procedures are in place with clear SLAs
• You’ll collaborate with partners in HR, Recruiting, and Finance to conduct root cause analysis and develop corrective action plans when issues arise, ensuring the highest quality empl