Complex Claims Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe

Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations

We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.

The Difference You Will Make

As a Complex Claims Manager in the Complex Claims, you will play a vital role in safeguarding the integrity of our Aircover platform by effectively identifying, investigating, and managing the risk and mitigation strategies in resolution of Complex and Large Loss claims.

Youll manage partners to influence prioritization, drive accountability, deliver improvements, and scale changes on claims which impact Airbnb. Youll work with internal and external partners to influence prioritization, drive accountability, and deliver improvements.

You will work closely with cross-functional teams to manage emerging risks / threats while enabling business growth in various markets Philosophy will be to identify intelligence / risk gaps and work with other internal risk management teams (such as Trust team, and Safety team), third party adjusters, our partners, Platform Product Management, Global Crisis Management, Community support, Policy, Privacy Legal teams to strengthen Airbnb’s platform.

You will be reporting at Monthly, Quarterly and Annual Business Reviews for your area. You will serve as a thought leader with stakeholders such as Trust, Legal, Privacy, Safety, Product Management, Policy, and understand how the policy/product roadmap impacts risk mitigation of emerging threats.

A Typical Day

Management, Policy, and understanding how the policy/product roadmap impacts risk and exposure mitigation. Builds partnerships and is responsible for engaging in the Large Los