Global Community Programs Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Airbnb empowers millions of hosts to build businesses, forge connections with guests, and positively impact their local communities.

What sets Airbnb apart is the strength of its global host community. Hosts are at the core of everything we do.

The Airbnb Community team partners with Hosts by integrating their feedback into our products and policies, fostering connection, and supporting their growth and success.

The Difference You Will Make:

As a Programs Lead you'll support programs that connect our Community Team to key business and brand initiatives. Your key responsibilities, including program planning and project management, will help to ensure our team stays aligned and on track to deliver high quality work and impact for our hosts.

A Typical Day:

• Support Strategy Development
• Work closely with Senior Program Leads and Strategists to inform program strategy
• Ensure strategies are aligned with business priorities throughout the duration of program
• Manage Project Planning and Execution
• Develop project plans and based on a program strategy
• Create detailed schedules, timelines, and budgets for programs
• Schedule regular working team meetings, take notes and track action items
• Lead Reporting and Documentation
• Track project progress and prepare status reports
• Document learnings and share best practices across teams
• Manage program performance and measurement
• Own Program Operations and Team Logistics
• Collaborate with BizOps team on connecting Global Program Team to internal tools and processes
• Build team culture and skills by setting up internal programs

Establish center of operational excellence

• Define systems and operations that extend to other Project Managers across the team
• Mentor and guide other Project Managers on the team in best practices

Your Expertise:

• 10+ years experience in project management
• Strong organizational and time-management skills with extraordinary attention to detail
• Experience with project management tools (e.g., Airtable, Asana)
• Exper