Head of Risk and Money Services

About Gusto

At Gusto, were on a mission to grow the small business economy We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers

With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy .

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

Head of Risk & Money Services At Gusto, we help more than 500,000 small businesses create great places to work for their people. We do this through modern payroll, employee benefits, expert HR, and financial services.

We are searching for a seasoned financial services operator and regulated-domain leader to own one of Gustos most consequential customer-facing functions: Risk & Money Services. This role sits within CX and Gustos Financial Services organization and reports directly to the Head of Financial Services.

Every dollar that moves through Gustos platform — payroll being delivered on time, wages being deposited into Gusto Wallet, cash advances being issued, disputes being resolved — carries real financial and regulatory weight

Risk & Money Services is the team that protects this trust at the most critical edges of money movement: fraud and payment risk decisioning, Reg E dispute operations, collections, and the consumer money products that sit at the intersection of and its small business mission.

This function spans three interconnected practices

Risk Operations — fraud ops, account takeover detection, payment-risk decisioning, and collections across both employer and employee money movement This team makes real-time, high-stakes decisions on whether payroll goes out when something looks wrong, BSA/AML compliance, whether a fund recovery effort can be executed in time, and whether a fraud signal warrants action

The financial impact of individual calls is material Focusing on risk mitigation and exceptional service is no easy task Dispute Operations — Reg E dispute processing across Gustos banking and money-movement products, from intake through resolution and provisional credit decisio