Customer Success Manager

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day

As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as our next Customer Success Manager on Twilio’s Segment team.

About the job

At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss We make this easy with a single platform that collects, stores, filters, transforms, and sends data to hundreds of business tools with the flip of a switch

More recently, we also developed the ability to let customers enrich their data in real time using computations they specify Our goal is to make it easy to understand, extract value, and protect the integrity of data

We are creating a world where engineers spend their time working on their core product, letting us take care of the complexities of processing their customer data reliably at scale

We’re in the running to take over the entire customer data ecosystem, and we need the best people to take the market.

The Customer Success Management team at Segment is the central touchpoint for our customers, orchestrating the post-sales customer lifecycle in partnership with professional services, sales and support

The team manages the customer relationship, coordinates internally within Segment, drives product adoption and guides the customer to take full advantage of our eco