Technical Support Engineer, Application Performance

About Us

At Cloudflare, we are on a mission to help build a better Internet Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies

Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request

As a result, they see significant improvement in performance and a decrease in spam and other attacks Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools.

Our culture

is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up

If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Hybrid - Austin, TX

Schedule: This is a full-time, Tuesday-Saturday role requiring a firm start time of 11:00 AM Central Time to align with our global operations. This role requires you to be able to come into our Austin office twice a week.

About the Department The Customer Support Team

is dedicated to resolving complex issues and providing technical assistance across various channels, including phone, email, chat, and social media Our team passionately advocates for all customers, from individual Wordpress bloggers to Fortune 500 customers handling millions of clients daily

By actively listening to real-world pain points and use cases, we serve as the vital link between our customers and the rest of Cloudflare and play a key role in building a better Internet every day!

What You’ll do As a Technical Support Engineer at Cloudflare, you’ll work directly with customers and cross-functional teams to tackle a variety of technical challenges

You’ll gain hands-on experience with our products, learn the inner workings of Cloudflare’s offerings, and deepen your understanding of internet technologies This role also provides opportunities to develop valuable technical and professional skills, as well as job shadowing experiences to explore different roles within the com