Tax Operations Advocate

About Gusto

At Gusto, were on a mission to grow the small business economy We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers

With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy .

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role

This is an amazing opportunity to use your payroll and tax expertise to reshape our customer experience The Tax Operations team makes sure our payroll tax engine is running smoothly and firing on all cylinders

We’re looking for people who have a passion for operations, an eye for inefficiencies, and a desire to build processes at a fast-growing start-up.

You’ll showcase your passion for customer service by processing and remitting tax payments and filings on our customers’ behalf while delivering a world-class customer experience

You will work closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers and provide feedback on tools that streamline the filing process.

This role is very hands-on, with an emphasis on research and analysis, excellent communication skills, and first-principles problem solving A strong work ethic and a strong desire to be part of the team is critical for success

You must also possess and take pride in a high attention to detail, organization and task management, and be comfortable working in a fast-paced, deadline-driven business environment.

About the Team

The Tax Operations team is within the Payroll Operations org and is at the core of providing services that give our customers peace-of-mind Tax Operations exists to ensure impeccable delivery of key customer needs

There are thousands of critical operational tasks that are completed for our customers accurately and on time, every time, in a proactive and scalable manner We collaborate, help each other, and work cross-functional in a positive environment.

Here’s what you’ll do day-to-day

Process and file customer tax payments accu