Enterprise Customer Success Manager

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly

Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most Tens of thousands of the worlds best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream

We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Sales at Brex

Sales is the growth engine at Brex We bring in new customers, expand existing relationships, and drive the company’s bottom line With unlimited territories and uncapped opportunity, your ambition sets the ceiling

We win together, celebrate often, and reward performance If you want to sell a category-defining product with real ownership, this is your team.

What you’ll do

As an Enterprise Customer Success Manager, you will serve as a financial technology advisor to Brex’s largest customers by partnering with CFOs, Controllers, and finance ops teams to ensure they unlock the full value of Brex’s solutions

You’ll create and execute on account strategies tailored to each customer’s business goals, delivering high-impact outcomes across their financial stack.

You will own the full lifecycle of success, from onboarding to renewal by leveraging product usage insights, stakeholder engagement, and cross-functional collaboration to drive product adoption, minimize churn, and grow account value.

Where you’ll work

This role will be based in our New York City office We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home

We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

Develop and own strategic account plans to drive retention, expansion, and adoption across your portfolio of enterprise customers. Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflow