Senior Client Manager

Modern Health is a mental health benefits platform for employers, offering employees access to one-on-one counseling, group sessions, and self-serve digital resources for emotional, professional, social, financial, and physical well-being through a single integrated platform. This fully remote Senior Client Manager role focuses on building and maintaining strategic client relationships while driving retention and expansion within a fast-growing, mission-driven organization.

About the Role

As Senior Client Manager at Modern Health, you will serve as the primary point of contact for a portfolio of key client accounts, ensuring successful platform adoption, customer satisfaction, and revenue growth. You'll work cross-functionally with sales, product, and customer success teams to understand client needs, identify expansion opportunities, and resolve complex issues with strategic solutions.

Responsibilities

• Manage and nurture relationships with assigned client accounts, serving as the strategic business partner and trusted advisor
• Conduct regular business reviews and check-ins to track platform utilization, program performance, and ROI
• Identify upsell and expansion opportunities aligned with client goals and pain points
• Collaborate with implementation, product, and support teams to ensure successful onboarding and ongoing optimization
• Develop and execute retention strategies for at-risk accounts
• Gather and communicate client feedback to inform product and service improvements
• Document account activity and maintain accurate records within CRM systems

Requirements

• 5+ years of enterprise account management, customer success, or client-facing B2B SaaS experience
• Proven track record of managing strategic client relationships and driving retention and growth revenue
• Strong communication and negotiation skills with the ability to influence at the C-level
• Experience with healthcare, benefits, or HR technology platforms preferred
• Proficiency with CRM systems and ability to work comfortably with data and reporting tools
• Self-motivated with ability to manage multiple priorities and work independently in a remote environment
• Bachelor's degree or equivalent professional experience

Benefits

• Fully remote position based in the United States
• Competitive salary and equity compensation
• Comprehensive health insurance (medical, dental, vision)
• Professional development and career growth opportunities
• Flexible time off policy
• Mental health and wellness benefits