Senior Manager, CX Services Operations

GitLab is the intelligent orchestration platform for DevSecOps GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation

More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact

GitLab is where careers accelerate, innovation flourishes, and every voice is valued Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems

Co-create the future with us as we build technology that transforms how the world develops software.

* Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Senior Manager, CX Services Operations at GitLab, you will lead the operational teams that power our post-sales services motion This is a people leadership role responsible for managing and developing a team of operations professionals across two domains: Professional Services (PS) Operations and Customer Success Management & Advocacy (CSMA) / Success Tiers Operations

As the business scales and organizational scope expands, this role requires a leader who can own processes around forecasting, resource management, and financial operations while building a team capable of sustaining them.

Reporting to the Senior Director of Revenue Operations, you will be a critical connector between the CX Services organization and the teams that enable it You will partner closely with other Revenue Strategy & Operations teams, Finance, and Sales to ensure that CX Services operational needs are clearly defined, well-represented, and executed with precision

You will thrive in GitLabs all-remote, values-driven environment, where documentation, iteration, and cross-functional partnership are core to how we work.

What youll do

Lead, manage, and develop a team of operations professionals across PS Ops and CSMA / Success Tiers Ops Partner with Revenue Technology to represent and prioritize CX Services operational requirements for Professional Services and Customer Success