Senior Renewals Manager

Modern Health is a mental health benefits platform for employers offering employees access to one-on-one, group, and self-serve digital resources for emotional, professional, social, financial, and physical well-being—all in one platform. The company is fully remote and backed by leading investors including Kleiner Perkins, Founders Fund, and Y Combinator. Modern Health became the fastest entirely female-founded company to reach Unicorn status in the U.S.

About the Role

As Senior Renewals Manager, you will lead renewal strategy and execution for a portfolio of key accounts, driving retention and expansion revenue. This is a strategic position where you'll manage complex customer relationships, forecast renewal outcomes, and collaborate across teams to ensure successful contract renewals and upsell opportunities.

Responsibilities

• Manage and nurture a portfolio of enterprise customer accounts through the renewal cycle
• Develop renewal strategies tailored to each account's needs and business objectives
• Identify expansion and upsell opportunities within existing customer relationships
• Collaborate with Customer Success, Product, and Sales teams to address customer concerns and enhance retention
• Forecast renewal outcomes and report on pipeline health and metrics
• Negotiate renewal terms and contracts to achieve revenue targets
• Build and maintain strong executive-level relationships with key stakeholders

Requirements

• 5+ years of experience in renewals, account management, or customer success roles
• Proven track record of managing high-value customer portfolios and achieving renewal targets
• Strong negotiation and stakeholder management skills
• Experience with SaaS or subscription-based business models
• Excellent communication and presentation abilities
• Ability to work independently and manage multiple priorities in a fast-paced environment
• CRM proficiency (Salesforce or similar platforms)

Benefits

• Fully remote position with flexibility
• Competitive salary and commission structure
• Health, dental, and vision insurance
• Generous PTO policy
• Professional development and learning opportunities
• Collaborative team environment with emphasis on empathy and accountability