Repair Coordinator

About Flexdrive

At Flexdrive, we're at the forefront of revolutionizing transportation by building the operational backbone for autonomous vehicle (AV) fleets. As a leader in fleet management, we're leveraging our expertise to enter the AV space, forming strategic partnerships with cutting-edge technology providers. We're looking for dedicated team members to help us pioneer this new chapter, starting with our first AV depot in Nashville, Tennessee.

The Opportunity

Reporting to the Service Lead, Flexdrive is seeking a decisive and security-conscious Repair Coordinator to own the complete repair and parts lifecycle for our 24/7 AV operations — from the initial intake of a vehicle requiring service, through parts procurement and consumption, to the vehicle's final release back into the active fleet. This role is the central hub for service workflow, technician support, and inventory infrastructure: coordinating work assignments, comprehensive vehicle information, and correct parts availability to minimize vehicle downtime and uphold the high availability standards required for an autonomous fleet. The Repair Coordinator directly impacts the operational efficiency, inventory accuracy, and reliability of Flexdrive's AV deployment.

This position offers unique exposure to cutting-edge AV technology and supply chain management in a highly regulated environment. The role requires someone who can balance operational efficiency with uncompromising security standards, provide 24/7 support coverage, and maintain perfect inventory accuracy. If you excel at detailed inventory management, shop-flow coordination, and thrive in mission-critical operations, we encourage you to apply.

Work Schedule & Shift Availability

Day Window Shift Pattern

This role supports 24/7 AV depot operations and requires availability to work day window shifts, with hours scheduled between 6:30am - 9:30pm. Specific shift times and schedules will be determined based on operational needs and business requirements.

Responsibilities

1. Work Order & Repair Cycle Management

• Repair Order Processing: Initiate work orders from diagnostics, inspections, and automated alerts; assign work to technicians based on skill, workload, and depot priorities; close completed repairs after verifying labor, parts, and "Three Cs" (Complaint, Cause, Correction) documentation in the fleet management system.
• Cycle Time & Labor Oversight: Track vehicle downtime against SLAs, escalate stalled repairs (parts delays, diagnostic challenges), and review technician time against standard repair times to flag training needs.
• Technician Liaison: Communicate repair priorities, parts availability, and work order status between op