Senior Customer Success Architect - Singapore

GitLab is the intelligent orchestration platform for DevSecOps GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation

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An overview of this role As a Customer Success Architect, youll serve as a trusted strategic advisor and technical authority to some of GitLabs most complex and high-value Enterprise and Government customers across Singapore.

In this role

, you will be driving and shaping how our largest customers adopt GitLabs intelligent DevSecOps platform to achieve their business goals and realise meaningful, long-term outcomes. You will be working closely with customers after the sale to turn pre-sales command plans into clear success plans, guide them through their customer journey, and drive adoption, utilization, and technical maturity. You will also be directly influencing renewal and expansion decisions through your post-sales engagements with executive-level decision makers in the account.

This is a senior individual-contributor role for someone who has already led high-stakes pre or post sales customer engagements in large complex accounts across multiple industry domains to drive quantifiable business outcomes..The individual is comfortable operating with ambiguity, and can credibly advise VP- and C-level stakeholders on business transformation, application modernization, platform strategy, architecture, and organizational DevSecOps transformation

Youll also be shaping playbooks and best practices, and acting as an escalation point for the teams most technically or politically complex situations.

Reporting into the