Operations Associate

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission.

Flexdrive provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Phoenix team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Phoenix sounds exciting, we would love to meet you!

Responsibilities:

• Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
• Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
• Manages vehicle lot organization, vehicle transportation, and other daily rental operations
• Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
• Builds trust and works effectively with others to achieve results and team goals
• Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
• Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success

Experience:

• 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
• Familiarity with the Phoenix area
• Impeccable customer service and problem-solving skills
• Excellent, clear verbal and written communication skills
• What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
• Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM
• Bonus points if you love ride-sharing so much that you're a Lyft driver too!
• Proficiency in other languages is considered a plus!
• A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

Benefits:

• Great medical, dental, and vision insurance options with additional progra