Operations Specialist, Capital Bikeshare

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft Urban Solutions is the operator of six bikeshare systems across the country, including Capital Bikeshare, the DMV’s public bike share system. We’re looking for an Operations Specialist who wants to continue the micromobility revolution.

As the Operations Specialist, you will support the General Manager of Capital Bikeshare developing and executing operational plans with a consistent eye towards service quality, operational excellence, continuous improvement, and the overall customer experience. You’ll roll up your sleeves for some hands-on problem solving, while also tackling big picture projects to improve the Capital Bikeshare system.

If you share our vision for active transportation that empowers local communities, reduces our environmental footprint, and brings people together, then we’d love to meet you!

Responsibilities:

• Ensure smooth daily field operations: create/refine playbooks and SOPs, oversee aspects of contractor relationship management, and perform occasional quality checks in field and depot
• Own end-to-end processes like invoicing and asset tracking to support the success of the business
• Audit performance of functional areas against SLAs, proactively identifying and escalating risks and inefficiencies
• Support the Capital Bikeshare team in maintaining relationships with our city partners and addressing market-specific operational issues or special projects
• Conduct deep-dive analysis to identify root causes of issues, using insights from field operations and data to collaborate with teams, implement solutions, and drive performance improvements
• Communicate clearly and confidently with stakeholders, clients, and vendors, tackling challenging conversations when necessary
• Manage shifting priorities effectively, adapting to dynamic needs while maintaining a positive, solution-oriented attitude

Experience:

• Bachelor’s degree or 4+ years of experience overseeing operations in a complex, fast-moving, rapidly changing environment such as a distribution warehouse, marketplace, or delivery operation
• Experience using Google Sheets and other data analysis tools to identify inefficiencies and propose solutions
• Excellent organizational and time management skills
• Strong attention to detail, with an ability to zoom out and understand the bigger context of your work
• Proven track record of data-based problem-solving with the ability to think on your feet
• Nice to have:
  • Experience in a warehouse or hands-on operations environment
  • Strong interest in biking, bikeshare, sustainable transport